Shipping Policy

 

At aupuff, we’re committed to delivering your order quickly and reliably — from our local warehouse straight to your door, anywhere in Australia.

Where We Ship From

All orders are processed and dispatched from our Australian warehouse, ensuring fast delivery across all states and territories.
In rare cases, items may be fulfilled from an international warehouse if local stock is temporarily unavailable — you'll be notified at checkout if this applies.

Delivery Options & Timeframes

We partner with trusted couriers including:

Australia Post (eParcel & Express)
YunExpress
DHL eCommerce
EMS International

Estimated delivery times:

Major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide): 1–4 business days

Regional or remote areas: up to 15 business days

You’ll receive an email with tracking details once your order has shipped. Please allow up to 1–2 business days for tracking to begin updating.

Address Changes

If you need to update your shipping address, please contact us before your order is shipped.
Once your parcel has been dispatched, we’re unable to change the delivery address.

Delays & Exceptions

We do our best to ensure prompt delivery, but occasional delays may occur due to courier issues, weather events, or holiday traffic.
We appreciate your understanding and will assist in tracking or escalating issues when needed.

Please note: Refunds are not issued solely due to delivery delays, but we’ll always work with you to find a fair solution.

Nationwide Coverage

We ship to all Australian states and territories:
NSW, VIC, QLD, WA, SA, TAS, ACT, NT
Delivery times may vary slightly in remote or rural areas.

Need Help?

Our friendly support team is here to help with any shipping questions or order concerns.

Service@aupuff.com
www.aupuff.com

Thanks for choosing aupuff — proudly supporting Australia’s smoke-free community.